RETURNS

----

We have a 30-day return policy for non-personalised Goods, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at customercare@memoriesmade.co.uk. Please note that returns will need to be sent to the following address:
33 Blackthorn Drive, Blyth, ENG, NE24 3XW, United Kingdom

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected.

You can always contact us for any return questions at customercare@memoriesmade.co.uk

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on personalised items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@memoriesmade.co.uk

What personal data do we collect?

This section sets out the categories of personal data we may hold about the different groups of people we interact with.

General contacts through website, over the phone, by letter, email or on social media

• Your name and title
• Your contact details (including email address and mobile number)
• Other information that you provide in any correspondence or communication with us including feedback, suggestions and complaints
• Forms - Information you give us by filling in forms on our website.

Cookies on our Website collect anonymous information about your browsing or shopping activity, website use, information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc) but this information is anonymous and we cannot tell who you are.

CUSTOMERS

• Your title and name
• Your contact details (including email address and mobile number) and your password for your account on the Website
• Your postal address (including both your billing and delivery address)
• Age/date of birth (although this is optional)
• Purchases and orders made by you
• Your "wish list"
• Your alerts
• Your payment card details
• Your online browsing activities on our Website when you are logged in to your account
• Your communication and marketing preferences
• Information you give us by filling in forms on our website, for example; the date of your wedding.

WHOLESALERS

• Your title and name
• Your contact details (including email address and mobile number)
• Company name / Store name, account number and your role
• Your postal address (including billing address, delivery address and your company address)
• Payment card details
• Your online browsing activities on our Website
• Your communication and marketing preferences
• Personal information about a second contact including name and contact details
• Information provided by sales agents and customer services when they interact with you

Personal information about other individuals

If you give us information on behalf of someone else (for example as a wholesale customer the secondary contact's details or where you "refer [a product] to a friend" or if you are sending a gift to someone at a different address), you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can.

Opt Out of Cookies

You can opt out of cookies by clicking here where you can learn more about NAI members, who deliver tailored online ads, and your choices to opt-out of receiving them.

You have the following rights under the Data Protection Laws:

• the right to object to processing of your personal data
• the right of access to personal data relating to you (known as data subject access request)
• the right to correct any mistakes in your information
• the right to restrict processing of your personal data
• the right to have your personal data ported to another controller
• the right to withdraw your consent (including to receiving marketing)
• the right to erasure

These rights are explained in more detail below. If you want to exercise any of your rights, please contact us (please see "How to contact us").

We will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex, in which case we will respond within three months.

Please be aware that there are exceptions and exemptions that apply to some of the rights which we will apply in accordance with the Data Protection Laws.

Right to object to processing of your personal data

You may object to us processing your personal data where we rely on a legitimate interest as our legal grounds for processing.

If you object to us processing your personal data we must demonstrate compelling grounds for continuing to do so. We believe we have demonstrated compelling grounds in the section headed "How is processing your personal data lawful".

Right to access personal data relating to you

You may ask to see what personal data we hold about you and be provided with:

• a copy of the personal data
• details of the purpose for which the personal data is being or is to be processed
• details of the recipients or classes of recipients to whom the personal data is or may be disclosed, including if they are overseas and what protections are used for those overseas transfers
• the period for which the personal data is held (or the criteria we use to determine how long it is held)
• any information available about the source of that data
• whether we carry out an automated decision-making, or profiling, and where we do information about the logic involved and the envisaged outcome or consequences of that decision or profiling.

To help us find the information easily, please provide us as much information as possible about the type of information you would like to see.

Right to correct any mistakes in your information

You can require us to correct any mistakes in your information which we hold. If you would like to do this, please let us know what information is incorrect and what it should be replaced with.

Right to restrict processing of personal data

You may request that we stop processing your personal data temporarily if:

• you do not think that your data is accurate. We will start processing again once we have checked whether or not it is accurate
• the processing is unlawful but you do not want us to erase your data
• we no longer need the personal data for our processing, but you need the data to establish, exercise or defend legal claims
• you have objected to processing because you believe that your interests should override our legitimate interests

Right to data portability

You may ask for an electronic copy of your personal data which we hold electronically and which we process when we have entered into a contract with you. You can also ask us to provide this directly to another party.

Right to withdraw consent

You may withdraw any consent that you have given us to process your personal data at any time. This means that we will not be able to carry out any processing which required use of that personal data. If you want us to stop sending marketing, this may take a few days to implement in our systems.

Right to erasure

You can ask us to erase your personal data where:

• you do not believe that we need your data in order to process it for the purposes set out in this Privacy Notice
• if you had given us consent to process your data, you withdraw that consent and we cannot otherwise legally process your data
• you object to our processing and we do not have any legitimate interests that mean we can continue to process your data
• your data has been processed unlawfully or have not been erased when it should have been.

What will happen if your rights are breached?

You may be entitled to compensation for damage caused by contravention of the Data Protection Laws.

Complaints to the regulator

It is important that you ensure you have read this Privacy Notice - and if you do not think that we have processed your data in accordance with this notice - you should let us know as soon as possible. You may also complain to the ICO. Information about how to do this is available on his website at www.ico.org.uk