Simply select your preferred jewellery type, upload the required prints (fingerprint, handprint, footprint, handwriting, ashes, hair, fabric, etc.), and complete checkout. Follow the instructions provided on each product page.

We offer:

• Fingerprint jewellery
• Handprint & footprint jewellery
• Ashes jewellery
• Hair jewellery
• Clothing jewellery
• Star map jewellery
• Two homes jewellery
• QR code jewellery
• True handwriting jewellery

Each piece is uniquely crafted using the details you provide.

After ordering, you’ll receive instructions on how to send your prints or materials. You can upload digital files or post physical samples where required.

If you would like to see a preview of the engraving before production, please specify your request in the customer order notes which can be found on the checkout page.

Our standard processing time is 1-3 days (varies depending on the jewellery type). Delivery times vary based on your location.

For 9ct gold, rose gold and white gold options, production time can take up to 6 weeks due to the custom mould making process, as well as the legal requirement to get the jewellery hall marked at an approved Assay Office.

Yes, we offer express production for an additional fee. If you need an order urgently, please contact us before purchasing.

Yes, we ship worldwide. Shipping costs and delivery times depend on your location but for Europe, it's 4-7 days. For all countries outside of Europe it typically takes 7-12 days.

All jewellery is elegantly presented in a Memories Made gift box, designed for gifting or safekeeping. Each package includes care instructions, a jewellery cloth, internal and external protective packaging, a jewellery pouch, and a jewellery pad for bracelets, necklaces, and earrings. The packaging reflects our signature branding, featuring a white and gold colour scheme.

No, as all our jewellery is custom-made and personalised to each order, we do not accept returns or exchanges. Please double-check your order details before completing checkout.

Orders are often made immediately after purchase, so changes or cancellations are not possible. Please ensure all details are correct before placing an order.

We take great care in crafting and packing each piece. If your item arrives damaged or incorrect, please contact us within 48 hours of receiving your order with photos, and we will resolve the issue.

To keep your jewellery in the best condition:

• Avoid exposure to harsh chemicals, perfumes, and lotions.
• Remove jewellery before swimming or showering.
• Store in a dry place when not in use.

No, your jewellery will never tarnish, even when worn daily or exposed to water.

We accept all major credit and debit cards, PayPal, Klarna, and Clearpay for instalment payments.

At the moment we unfortunately do not have the option to add gift notes to your order. However, it is something we are looking to add in the near future.

You can reach us via email at enquiries@memoriesmade.co.uk or by opening our live chat feature. We aim to respond within 24-48 hours via email.

Yes! If you’re interested in bulk or wholesale orders, please contact us for more details.