INTERNATIONAL ORDERS

This section is for customers ordering ashes, hair, or fabric jewellery who need to send their inclusions to us so we can create their piece.

Below, you will find clear instructions and helpful tips for sending them safely. The process is simple. Once you place your order, we will email you all the details you need, including our shipping address and a link to a trusted shipping comparison website so you can find the best option for sending your inclusions to us securely.

1. Sending Your Inclusions

  • Delivery of your inclusions (ashes, hair, fabric, or similar) to us is paid for by you.
  • We provide clear instructions via email once you place your order.
  • Instructions include our delivery address, an email contact, and links to courier comparison sites so you can find the best rate.


2. Courier Restrictions and Description of Contents

  • Many couriers do not like to ship ashes.
  • We recommend declaring the contents as powdered minerals, which is technically accurate and avoids unnecessary issues with those couriers.
  • This description has been used successfully on thousands of international shipments to us.

3. Declared Value and Customs

  • Declare the parcel value as no greater than £5.
  • Low-value, low-weight parcels are far less likely to be delayed or inspected by customs.

4. Tariffs and Import Duties

  • Any tariffs, taxes, or import duties charged by your country are your responsibility.
  • We cannot predict or cover these costs, as they vary by country.

5. Useful Links

6. Our Return Shipping Policy

  • We cover the cost of returning your completed jewellery and any unused inclusions back to you.